Amazon Hub at McMaster University

Amazon Hub lockers at McMaster University

Ordering online? Picking up your Amazon packages just got easier! Amazon Hub Parcel Lockers are now available on campus, giving you a faster, more flexible way to receive your orders. Next time you shop on Amazon, choose a locker location for delivery and enjoy quick, 24/7 access to your package.

Each year, Housing & Conference Services processes more than 25,000 parcels for students, with Amazon making up over half of all deliveries! To make the process more convenient, Amazon Hub Parcel Lockers have been installed in two central campus locations. These lockers give you the freedom to grab your parcel on your own schedule, day or night.

Amazon Hub lockers are now available in the Commons Building Breezeway (locker “Cha”), and at the east entrance to Mary E. Keyes residence (locker “Lija”).

Find Out More About Amazon Lockers
Amazon Hub locker - wide view of

Benefits of Using the Lockers

  • 24/7 access – no need to wait for Service Centre hours,
  • Contactless and secure delivery – pick up your order with a unique code or through the Amazon app
  • Faster turnaround times – parcels are ready sooner and without delays.

Locker Locations

  • North Quad (Commons Breezeway): outside the Commons Building.
  • West Quad (Matthews Walkway): adjacent to the Mary E. Keyes Residence entrance (East entrance, closer to Bistro).

This initiative is a partnership between McMaster University’s Housing & Conference Services department and Amazon, designed to improve the delivery experience for students, staff, and the campus community.

Amazon Hub locker - zoomed-in view of

Frequently Asked Questions

At checkout on Amazon, select a McMaster parcel locker location as your delivery address.

  1. In your Amazon account, select “Your Addresses” and then select “Add Address.”
  2. Then select “Find an Amazon collection location near you.”
  3. Search for the address of the Hub Locker you want to use and select “Add to address book.”
  4. When you buy an item, you can change the delivery location. Select the location icon and then change it to your chosen Amazon Hub Locker.
  5. Look for the option in the drop-down menu under “Store name“.
  6. Make sure to choose the locker closest to you:
    Location Instructions
    North Quad – Commons Building Locker “Cha”
    West Quad – Mary Keyes Building Locker “Lija”

You will receive an email (and/or text message if your phone number is on file) once your package has been delivered. The message will include the locker location and a barcode or code to open the locker.

Orders are eligible if they:

  • Weigh less than 35 pounds
  • Have dimensions smaller than 19″ x 12″ x 14“
  • Are sold or fulfilled by Amazon.ca
  • Are valued at less than $5,000
  • Do not contain hazardous, perishable, or age-restricted materials
  • Are not part of Subscribe & Save
  • Are not shipping from outside the country
  • Are not for Release-Date Delivery
  • Are not Amazon Business orders
  • North Quad (Commons Breezeway): Outside of the Commons Building
  • West Quad (Mary E. Keyes Residence): Outside Mary E. Keyes east entrance (opposite the service desk)

Any parcel with a barcode that fits into one of the locker sizes will be delivered to a parcel locker, provided it meets Amazon’s eligibility requirements.

You will receive an email and/or text message from Amazon with the pickup location and a barcode or code to open the locker. If you do not receive an email from Amazon please return to your “My Orders” section of your Amazon account to review the location your order’s shipping location.

For all questions and customer related issues or questions to Amazon’s 24/7 customer service line at 1-888-283-0577 (extension 2).

  • Amazon recommends packages be picked up within 72 hours.
  • Packages remain in lockers for up to 72 hours.
  • After 72 hours, the package will be removed and another reminder will be sent.

Oversized packages will follow the existing delivery process through your residence Service Centre.

Learn more about the delivery process at your residence Service Centre.

No. Letter mail will continue to follow the existing process through your residence Service Centre.

Learn more about the delivery process at your residence Service Centre.

If you are unable to collect your package within the 72-hour window, it will be removed from the locker.

If your package is delivered to the wrong locker, you will need to pick it up from that location. Double-check your delivery location before placing your order to ensure it is convenient for you.

If you misplace your pickup code, you can find it again on the Amazon web site, on the “Your Orders” page. You can also refer back to the email or text notification.

If the locker is at full capacity when your package arrives, Amazon will automatically redirect your delivery. The package will be redirected to an alternative delivery location based on the customer’s delivery preferences set in their Amazon account. We recommend students select a backup delivery address (such as their residential address) in their account settings.