Housing & Conference Services (HCS) helps make McMaster feel like home. We provide a welcoming and supportive living environment for 3,600 students, focused on community, personal growth, academic success, and inclusion.
Beyond student housing, we also host conferences, events, and guests year-round, creating a vibrant and dynamic atmosphere on campus for a diverse range of guests and clients.
Joining our team means being part of a fast-paced, student-focused environment where you’ll gain valuable experience in hospitality, customer service, and campus operations. It’s an opportunity to develop new skills, build connections, and grow both personally and professionally throughout your student journey at McMaster.
Each student leader has a clear and distinct role in contributing to the residence community and must abide by the honour code.
Active Job Postings
Active job postings for McMaster University and Housing & Conference Services can also be found under the “Career Opportunities” tile in Mosaic.
Serve as Residence Ambassador (RA) for visitors to McMaster. Follow established script when conducting room tour. RAs show off their residence rooms and discuss the benefits and advantages of living on campus. Ambassadors also act as the “face of residence” on key recruitment days such as Fall Preview.
Inactive Job Postings
The positions below are currently not accepting applications. Please look above in the “Active Positions” section, or check out the “Career Opportunities” tile in Mosaic.
Assist the HCS department and Residence Life Team in identifying and registering guests to the McMaster residence buildings. Will act as an ambassador to the department while interacting with students, staff, and campus partners. Work is routine and performed under close supervision following established procedures.
The Guest Experience Ambassador will act as a representative of McMaster University Service Center within Housing and Conference Services to ensure a high standard of guest service is achieved. This position provides a visible and accessible front-line presence in order to anticipate, understand and act upon all client needs.
The Conference Guest Experience Assistant represents McMaster University Conference & Event Services as a vital link between Conference Organizers and internal operating partners, fostering exceptional guest service. By maintaining a visible and accessible front-line presence, the Guest Experience Assistant creates a welcoming environment for students, visiting clients, and guests, ensuring their time on campus is both enjoyable and efficient.
Got a knack for IT? Support routine operations and problem resolution of computing/IT issues within the Housing and Conference Services department. Assist various units and internal stakeholders, as well as serving a help desk function.
Support the Housing and Conference Services department by assisting with routine repair and preventive maintenance tasks across campus. This role is ideal for students looking to gain hands-on experience in maintenance and facility operations.
Love projects and planning? Join the P & P team! Under general supervision, assist with the planning, organization, and implementation of various projects and events for the various units within the Housing and Conference Services department.
The Project Assistant supports the planning, organization, and execution of various projects and events within the Residence Admissions unit. This role involves administrative support, event coordination, and communication tasks.
The goal of Housing and Conference Services is to provide an intellectual and social residence community conducive to the pursuit of academic study, personal development, and that meets the changing needs of a diverse student population. Residence Life supports student success by encouraging growth, educating character, and enhancing the university experience. The Residence Life Project Assistant will work closely with the Coordinators of Operations, Training & Development, and other members of the Residence Life Management Team (RLMT) to assist with student staff training logistics, large-scale projects/events, and resource organization. This position requires an individual who is self-motivated, takes initiative, and is capable of functioning both independently and in a team setting. The Project Assistant is professional, communicates effectively with others, and has a positive attitude. They are organized, reliable, and thorough, and demonstrate creativity and sound problem-solving skills.
Reporting to the Residence Orientation Planner (ROP), the ROA will assist in the selection and training of approximately 145 Residence Orientation Representatives (RORs) who will help to organize and implement the orientation plan.
Specifically, the ROA is responsible to support the development and implementation of an Orientation Plan for assigned residence hall(s) in collaboration with the RORs and Residence Life Staff. The ROA will support the RORs affiliated with the residence hall(s). When planning events, the ROA will address our First Year Curriculum goals to ensure alignment with the Welcome Week Goals and Guiding Principles.
ROA Expected Scheduled Hours per Week:
- February 10 – May 1, 2025 Part-time – up to 15 hours a week
- May 1 – August 17th, 2025 Part-time – up to 15 hours a week
- August 17th – September 1, 2025 Full Time hours – up to 35 hours a week
- September 2 – Friday Oct 3, 2025 Part Time – up to 15 hours a week
The Application for the ROA position will close February 3, 2025, at 11:59 p.m.
Questions? Please email us at applyww@mcmaster.ca.
Residence Orientation Representatives are volunteer student leaders that work with the broader McMaster Community to host McMaster Orientation Week as well as help transition the first-year residence students to Campus. This position will allow you to work with several other student leaders across campus as well as sharpen your event planning and networking skills.
ROR Expected Scheduled Hours per Week:
- Thursday August 21, 2025
- Saturday and Sunday August 23rd and 24th, 2025 – Residence Move In
- McMaster Welcome Week – Monday August 25 – Saturday August 30th, 2025
The ROR Application will open on Monday February 3, 2025 and close on Monday February 24, 2025 at 11:59 p.m.
Questions? Please email us at applyww@mcmaster.ca.
The Communications Assistant role provides support in print and electronic media technologies to promote marketing and communication for various units within the Housing and Conference Services department.
Residence Facilities is responsible for ensuring a healthy, safe, secure, comfortable, and aesthetically pleasing residential experience. During the summer months, Facilities focuses on providing our summer guests with a positive residential experience, takes the opportunity to enhance the residences with capital renewal initiatives and a comprehensive repair and preventive maintenance programme, and gives all buildings a deep cleaning.
As part of the Residence Facilities team the Conference Room Attendant will support housekeeping tasks to create a welcoming and enjoyable guest experience for our summer guests.
The Community Support Assistant will manage coverage phone calls, meet with Residence Facilities, and be on-campus overnight. They’ll also conduct building rounds and organize daily programming for Conference and Events guests and external stakeholders.
Under general supervision of the Residence Education Coordinator, the successful candidate will assist with the planning, promotion, implementation and assessment of various projects and events for the Residence Education department. Work is performed in accordance with standard procedures and guidelines.
Each Project Assistant will assist with various events and projects within the Residence Education Department, but may be primarily assigned to a few of the seven LLC communities. These communities include: Engineering Innovation, Entrepreneurs in Residence, Health & Wellness, Leaders & Influencers, Sustainable Futures, Wilson College, and Women in Leadership.