Community Support Assistant Job Description

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Job Description

The Community Support Assistant will manage coverage phone calls, meet with Residence Facilities, and be on-campus overnight. They’ll also conduct building rounds and organize daily programming for Conference and Events guests and external stakeholders.

Accountabilities:

  • Deliver interactive activities to participants
  • Ensure the physical, mental, and social safety of all guests and report issues to Supervisor
  • Update and maintain a variety of correspondences, documents and related information
  • Liaise with a variety of internal stakeholders relating to client services
  • Conduct rounds of building throughout the day and meet with Residence Facilities or Maintenance teams to discuss building issues.
  • Attend all meetings and training sessions required
  • Seek out assistance and escalate issues when necessary, based on established departmental guidelines
  • Support Fire Watch activities on an as‑needed basis, by responding to requests in accordance with established escalation protocols

Qualifications:

Education:

  • Full-time student status (full-time undergraduate student is defined as one who is taking courses equivalent to at least twenty-four units between September and April, or is enrolled in a full-time Co-op/outgoing Exchange program)
  • Minimum sessional GPA of 6.0 must be achieved

Experience:

  • Minimum of 1 semester previous Community Advisor experience (4 months)

Assets:

  • Excellent communication skills: listening, written, verbal, facilitation, negotiation, and presentation
  • Demonstrated good judgment and problem-solving skills
  • Ability to work independently as well as part of a larger team
  • Demonstrated leadership skill
  • Demonstrated ability to take initiative
  • Uses creativity when developing programming for guests

Additional Information:

  • Community Support Assistant position is a live-on position
  • Shifts may vary
  • Typically 35 hours per week split between Community Support Assistant work (4 – 6 hours) and the remainder supporting groups and guests.
  • No on-call hours
  • Shifts are mostly on days with the occasional evening/weekend shift required