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Housing & Conference Services

Living At McMaster

Guest Registration and Event Support Assistant Job Description

For questions, please contact applyrls@mcmaster.ca.

Apply now until July 18, 2022!

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Job Summary

The Guest Registration Assistant (GRA)/Event Support Assistant (ESA) role is an exciting opportunity to get involved with both Residence Life and our Conference & Event Services team! You will greet and help to sign-in guests at the lobby of residence buildings, and support the operations of key McMaster residence events like move-in and move-out.

Accountabilities

This mixed-role will include accountabilities from both the Guest Registration Assistant and Event Support Assistant positions.

  1. Greet visitors, answer or redirect general inquiries in-person.
  2. Identify and sign-in guests using an application template.
  3. Provide information regarding routine inquiries, applicable policies and procedures.
  4. Update and maintain files, correspondence and records.
  5. Participate in all staff meetings and applicable training sessions.
  6. Maintain a high level of confidentiality regarding residences and work-related matters.
  7. Seek out assistance and escalate issues when necessary based on established departmental guidelines.
  8. Update and maintain a variety of correspondences, documents and related information.
  9. Liaise with a variety of internal stakeholders relating to student services.

Qualifications

  • Education: High school diploma or equivalent.
  • Experience: 6 months of related experience.

Assets

  • Excellent communication skills: listening, written, verbal, facilitation, negotiation, and presentation.
  • Computer skills – proficiency with Microsoft Office (including Word, Excel and Outlook)
  • Ability to work independently as well as part of a larger team.
  • Demonstrated leadership skills.
  • Knowledge of the McMaster Residence buildings is considered an asset.

Working Conditions

  • Guest Registration Assistant shifts typically take place on Thursday, Friday, and Saturday nights from 9 PM – 2:30 AM.
  • Event Support Assistant shifts require some flexibility throughout the week.
  • Additional shifts, meetings, or training sessions will be scheduled outside of the dates and times listed above at the Supervisor’s discretion.
  • Rate: $15.00 per hour

Application Details

  • This application will close Monday, July 18, 2022.
  • Interviews are planned to occur during week of July 27, 2022.