Got a knack for IT? Support routine operations and problem resolution of computing/IT issues within the Housing and Conference Services department. Assist various units and internal stakeholders, as well as serving a help desk function.

Accountabilities:

• Assist users to resolve workstation and software-related problems and effectively communicate solutions to the end user in person, by email, and/or phone.
• Identify, evaluate, resolve and troubleshoot routine IT issues and escalate to senior support as necessary.
• Perform maintenance and operational IT tasks as identified by Supervisor/Manager
• Move, reinstall and reconfigure workstations as identified by Supervisor/Manager.
• Document and update inventory of equipment and records of problems and resolution activity
• Excellent verbal and written communication skills
• Providing service excellence to internal and external stakeholders

Qualifications:

Education:

• High school diploma or equivalent.

Experience:

• Previous experience working with IT.
• G-Class driving license is an asset