Job Summary

Serves as Residence Ambassador (RA) for visitors to McMaster. Follow established script when conducting room tour. RAs show off their residence rooms and discuss the benefits and advantages of living on campus. Ambassadors also act as the ‘face of residence’ on key recruitment days such as Fall Preview (7-hour day shift).

Two Types of RAs

1. Regular RA
   • Full-year commitment (September – April)
   • Expected to attend mandatory training on Sunday, September 7, 2025
   • Expected to work a minimum of three 1-hour tours a month, with job training beginning in early September, with the potential to work more shifts if desired.
   • Mandatory working dates: Fall Preview Open House: October 25 and November 15 2025
2. Special Event RA
   • Expected to attend mandatory training on Sunday, September 7, 2025
   • Required commitment: Three Saturdays of work (open fall house dates plus a Saturday tour), with the potential to pick up odd/random shifts throughout the school year.
   • Mandatory working dates: Fall Preview Open House: October 25 and November 15 2025

Accountabilities

• Answer routine inquiries regarding student experience in residence
• Provide directed support for office operations and events

Qualifications

Education: High school diploma or equivalent. Confirmed to be living in a McMaster main campus residence building for the upcoming academic year.

Qualification: Previous customer service experience in work or volunteer capacity is preferred.

Submission Requirements

1. A complete application contains three pieces sent in one email to tours@mcmaster.ca.
2. Submission of a letter of intent/interest in becoming a Residence Ambassador. You must include the name of your residence building and room number in the cover letter.
   Résumé/CV
3. Completion of the digital component piece.

Note: Preferably sending the first two components as ONE PDF file

Digital Component Piece

Please submit a 1-minute video response that answers the following question:

Why did you choose McMaster?

(NOTE: If you are experiencing technical difficulties sending the video file, please consider alternative methods such as using a zip file, uploading the video as an unlisted YouTube video, or uploading the video at a shareable Google Drive link. Please ensure the link can be viewed by anyone who has it – and does not require us to request access to the video.)

Questions about the Residence Ambassador (RA) position or the application process can be submitted to: tours@mcmaster.ca.