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Housing & Conference Services

Living At McMaster

Current Residents – 2020-2021

Effective January 7, 2021, the Government of Canada is requiring all incoming air travellers to Canada to provide a negative COVID-19 test within 72 hours of their flight departure. For more information please visit https://www.canada.ca/en/transport-canada/news/2020/12/pre-departure-covid-19-testing-and-negative-results-for-air-travellers-coming-to-canada.html 

COVID-19 Screening Protocols On Campus

All students, staff and faculty visiting McMaster facilities in person will be required to follow new screening protocols. This includes residence students visiting campus buildings beyond their residences.

If you are staying within your residence building for the day or leaving campus and returning directly to your residence, you are not required to complete the additional screening.

Residence Students must:

  • Complete the province’s COVID-19 self-assessment online at covid-19.ontario.ca/self-assessment within one hour of attending a McMaster facility outside of residence.
  • Email hcshelp@mcmaster.ca with your name and results indicating either a “pass” or “fail”.
  • If you pass you are able to enter campus.
  • If you do not pass please self-isolate in your room, contact your RLAC and seek further assessment and testing.
  • Note: The screening and email to hcshelp@mcmaster.ca only needs to be done once daily before leaving your residence.

Information Box Group

Wire laundry basket

Cleaning, Maintenance & More Learn More

Visit this page to learn more about:

  • Garbage disposal
  • Damage-free room decorating
  • Doing laundry in residence
  • Heating and cooling your room
  • Submitting a work order for repairs
  • and more!
Clothing Duotone

Shops and Services Shops and Services

Looking for a grocery store? Need to find a bank? Check out this list of shops and services to find everything you need.

What is my Mailing Address?

Let your friends and family know your proper mailing address to ensure your mail and packages get to you as soon as possible.

Your Name (First and Last)
Residence Building Name, Room Number
McMaster University
1280 Main Street West
Hamilton, Ontario
L8S 4MK

All mail and parcels will be delivered to the North Quad Service Centre. You will be contacted via email by the Service Centre when your deliveries are ready to be picked up. Please wait until you receive an email before going to the Service Centre to collect your deliveries.

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Bed and desk in dormitory room

Isolation Expectations for Incoming International Students Learn More

If you’re an incoming international student arriving from abroad you will be required to self-isolate in your residence room for 14 days upon arrival.

Frequently Asked Questions

Check out some common questions and answers about living in Residence.

Face coverings and masks are required in all indoor public spaces on campus. This includes kitchens, common areas, study lounges, hallways, elevators, and lobbies in residence buildings. Please wear your mask when you are exiting your room. You do not need to wear a mask in your private bedroom.

Full-sized communal fridges (including freezer) are located in common area kitchens on each floor. Space is limited in these fridges and is available on a first-come-first-serve basis.

Your Service Centre will contact you by email to let you know when a package has arrived. If your item is shipped through Canada Post, there will be a delay between your arrival notification from the shipper and it arriving at the Service Centre for you to pick up. We will contact you when any package arrives.

When it’s time to get your item, please bring your Student ID to the Service Centre to pick it up. Please note, we do not accept packages or items dropped off by family or friends.

If you get locked out of your room, you are able to get a lockout key from the Service Centre. You will be granted three grace lockout keys with no questions asked!

If you find yourself locked out four times, a member of the Residence Life staff will follow-up with you to help create habits to remember your key in the future.

Click here on to find out more about missing, damaged or temporary lock-out keys.

Everything Keys

If you have lost an item, check in with the Service Centres or email housing@mcmaster.ca. The Service Centres will attempt to locate the owner of any found items.

All unclaimed items will be sent to the main Campus Lost & Found at Security Services on a weekly basis. You can complete their lost & found report here.

Indoor bike storage is not available at this time. If you are bringing a bike to residence, you can lock it to an outdoor bike rack near your building.

A reminder that bikes cannot be left in any common room, hallway, stairwell, study or other public area because of Fire Code regulations. All personal bikes on campus are the sole responsibility of the owner.

We want you to feel at home in residence and decorating is an important part of that. We just ask that you don’t damage or alter any part of your room by drilling holes, nailing, painting, etc.

We recommend using 3M Command products and sticky tabs as adhesives. Don’t use Scotch tape, duct tape, masking tape or thumbtacks as they damage the paint and you will be responsible for all damages. Need more sticky tabs? The Service Centre has them for whenever you need to hang up a new poster!

Learn more about damage-free decorating

A work order is required for any maintenance related issue in your residence room or building. Our Residence Facilities Team is present Monday through Friday, from 7 a.m. to 3:30 p.m., to keep all of our Residence buildings in good repair. This is the team that will be handling the majority of the work orders you submit.

Learn more about work orders here.

It’s easy to do your laundry in residence as washers and dryers are located in all residence buildings.

Learn how to load your laundry card and safely do laundry at here.

Every building has a different location for garbage, recycling, and in our pilot buildings, organic waste.

Full garbage bags or cans can be emptied in the garbage room on your floor.

The custodial staff will clear these rooms on a regular basis. For Bates and Mary E. Keyes residents, you can dispose of your garbage in the garbage chutes located on your floor. Please take your garbage out regularly and be sure not to plug the chute by stuffing oversized items into it. If you notice a plugged chute, report it to the Service Centre immediately.

When unseasonable weather occurs, you may need to adjust the heating and cooling in your residence room. Different buildings have different systems, so check out the page below to see how your building’s system works.

Heating and Cooling Your Residence Room

When you first arrive in residence, you will be asked to complete a room condition form by September 15th. You can do so by logging into the Student Residence Portal. This gives you the opportunity to note any damages or missing items in your room, so that we don’t charge you for them at move-out.

Fill out your Room Condition Form here