The Housing and Conference Service Centres are the central communication centres for the Residence Community. Service is provided 24 hours/7 Days a week and the two Service Centres are located on the main levels of the Mary E. Keyes Residence and the Commons Building.
The Service Centres are staffed by Housing Assistants who are full-time employees of the Housing and Conference Services. They are available at all times to help you:
- Access room lock-out keys
- Place work orders
- Acquire information about residences, and residence policies
- Learn about the university, campus resources and the Hamilton community
- And monitor residence building security systems
If you have any questions, please give us a call at 905-525-9140 extension x 27222 (Commons Service Centre) or x 24898 (Keyes Service Centre), visit the Service Centre in person or by e-mail at firstname.lastname@example.org.
Information Box Group
North Quad Service Centre
If you live in Brandon, Hedden, Edwards, Les Prince, McKay, Whidden, Woodstock or PGCLL, you will find the closest Service Centre in the Commons Building.
West Quad Service Centre
If you live in Bates, Mary E. Keyes, Matthews, Moulton or Wallingford, you will find the closest Service Centre in the lobby of Mary E. Keyes Residence.
Frequently Asked Questions
Where's My Mailbox?
You and your roommate(s) share a mailbox. Both of you will be given a key for this box on Move-In Day and the mailbox number. Remember to check your mailbox regularly. Although Housing and Conference Services and other McMaster departments will distribute most of their important information via e-mail, you may receive some on-campus mail via your mailbox during the school year.
If you live in Bates, Mary E. Keyes, Matthews, Moulton or Wallingford, your mailbox is beside the Service Centre in Mary E. Keyes Residence.
If you live in Brandon, Edwards, Hedden, Les Prince Hall, McKay, Whidden or Woodstock, your mailbox is in the basement of the Commons Building. Please note that all residents have a mailbox number that is different from the code stamped on the key.
If you’re looking for your mailing address, please scroll down to the bottom of this page.
Where's My Package?
Your Service Centre will contact you by email to let you know when a package has arrived. If your item is shipped through Canada Post, there will be a delay between your arrival notification from the shipper and it arriving at the Service Centre for you to pick up. We will contact you when any package arrives.
When it’s time to get your item, please bring your Student ID to the Service Centre to pick it up. Please note, we do not accept packages or items dropped off by family or friends.
What is My Mailing Address?
Let your friends and family know your proper mailing address to ensure your mail and packages get to you as soon as possible!
This address format works for all residences:
Residence Name, Room #
1280 Main Street West
Building Postal Code
Building Specific Postal Codes
- Bates Hall L8S 4P1
- Brandon Hall L8S 4N8
- Les Prince Hall L8S 4N8
- Mary E. Keyes Residence L8S 4S5
- Whidden Hall L8S 4N7
- Woodstock Hall L8S 4N9
- All Other Residences L8S 4M6