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Housing & Conference Services

Living At McMaster

Community Advisor Job Description

Application Deadlines
New applicants: 11:59 p.m., January 11, 2024

For any questions, please contact


This job is posted on the the Residence Portal (StarRez). Use your McMaster credentials to log in, and click on the Employment tab.

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Job Summary

As an ambassador of the Residence Life Office, the CA will develop a community support system in an assigned area that promotes personal dignity, mutual respect and consideration for others.


  • Deliver interactive activities to participants.
  • Ensure the physical, mental, and social safety of all participants (Report any issues to Supervisor)
  • Update and maintain a variety of correspondences, documents, and related information.
  • Liaise with a variety of internal stakeholders relating to student services.
  • Conduct rounds of residence buildings throughout coverage shifts
  • Attend all meetings and training sessions required.
  • Seek out assistance and escalate issues, when necessary, based on established departmental guidelines.
  • Assist students in dealing with transitional needs and with the social integration and belonging of residence students.
  • Maintain a strong presence and a high level of visibility and accountability to students and staff within the assigned section.
  • Maintain a high level of confidentiality regarding residents and work-related matters.
  • Manage conflict and resolve community issues by following training and department guidelines.
  • Promote staff engagement by coordinating initiatives that establish positive community standards in their building (i.e. team socials, staff development activities at meetings, etc.).
  • Assist with Residence Life and Housing & Conference Services initiatives and events.
  • Be familiar with and implement the Sexual Violence Response Protocol and other relevant policies.
  • Adhere to Social Media Guidelines and Expectations using Microsoft Teams and other communication platforms.



  • Full-time student status (full-time undergraduate student is defined as one who is taking courses equivalent to at least 18 units between September and April or is enrolled in a full-time Co-op/outgoing Exchange program) and a minimum sessional (September-December) GPA of 6.0 must be achieved.


  • Previous orientation, mentorship, or equivalent experience at McMaster considered an asset.
  • Previous Community Advisor experience (minimum 4 months) or other Housing & Conference Services experience is considered an asset


  • Demonstrated positive attitude and proven initiative.
  • Excellent communication skills: listening, written, verbal, facilitation, negotiation, and presentation.
  • Strong interpersonal skills to effectively support the students within the residence community
  • Demonstrated the ability to identify and manage conflict by acting and communicating with tact and diplomacy Computer skills – proficiency with Microsoft Office (including Word, PowerPoint, Teams, and OneDrive)
  • Demonstrated good judgment, critical thinking, and problem solving skills.
  • Ability to work independently as well as part of a larger team.
  • Demonstrated leadership skills.
  • Demonstrated time management skills through the ability to balance competing priorities and manage multiple deadlines.
  • Demonstrated planning and implementation of large-scale events.
  • Working knowledge and/or experience building consensus within a diverse team of students, student staff and professional staff.

Additional Information

  • The Community Advisor position needs to come before any/all other student leadership roles (I.e. Archway Mentor, MSU Spark Team Leader, etc.)
  • Given the demands of the position during August and Welcome Week, the Community Advisor may not hold another Welcome Week position (I.e. Faculty Rep, Maroons Rep, Residence Orientation Rep, etc.).
  • Abstain from consuming substances (unless prescribed) and alcohol during any job responsibilities.
  • Attend all required training sessions, including (exact dates to be confirmed):
    • Virtual Summer Training Program – beginning in July 30, 2023
    • August Training Program – no earlier than August 19, 2023
    • January Revival Training – Weekend prior to the return to class in January 2024
  • Remain in residence until the day after the last exam in December and in April and be on coverage for two of the last three nights of each term.
  • Community Advisors will be required to move into residence before the start of classes each term (exact dates TBD).
  • This is a live-in position (cost of living is part of the renumeration package), but Community Advisors will be required to purchase a meal plan.


Housing and Conference Services’ mission is to provide distinctive and progressive student and client experiences which enable our community’s health and well-being, and the pursuit of academic and personal goals in a safe, comfortable, inclusive environment which advances learning and service excellence.

Residence Life supports student success by encouraging growth, educating character, and enhancing the university experience.

McMaster Leadership Core Competencies

  • Investing in Relationships
  • Driving Results
  • Communication and Collaboration
  • Taking a Strategic Approach
  • Developing People
  • Championing Change and Innovation

Residence Curriculum Learning Goals

  • Self-Discovery and Learning
  • Inclusive Excellence
  • Sustainability and Wellness

The Community Advisor will be responsible for:

  • Supporting residence students that live within their community and the residence wide system
  • Respond to calls while on coverage, uphold the Code of Student Rights & Responsibilities, the Residence Agreement, and other relevant policies
  • Report directly to the Residence Life Area Coordinator (RLAC) while also taking direction from other members of the Residence Life Management Team (RLMT)
  • Continuously work towards creating a community that promotes a safe space for all students’ well-being
  • Deliver and support engaging experiences in residence, at both the community and building-wide level
  • Facilitate the delivery of the Residence Curriculum through intentional learning opportunities for individual students and communities