Unit Description
Housing & Conference Services is seeking an enthusiastic, eager to learn, and motivated McMaster students for the position of Communications Assistant.
This position will work in a supportive team environment to welcome all inquiries through our digital front-facing communications (Live chat, email, social media) channels in a 24/7 environment. As well, we will have a dedicated person dedicated to the “Content Creator” portfolio who will focus on building media content that will be shared widely across a variety of mediums. This person should be proficient with social media and video editing software.
Accountabilities
- Greet visitors and answer inquiries via live chat. Escalate non-routine inquires to appropriate personnel.
- Assist in the research, development and maintenance of communication content.
- Compile data detailing the use of communication outlets, and provide suggestions for improvements based on observations.
- Collect, draft and write content utilizing provided templates for communication related activities.
- Contribute to digital communications projects, including contributing story content for social media, websites and YouTube.
- Collect, draft and write content utilizing provided templates for communication related activities.
- Assist in the development of training materials.
- Run reports and perform standard analyses according to established guidelines.
- Update and maintain files, correspondence and records according to established guidelines.
Qualifications
Education: Community college diploma or equivalent, or enrolment in relevant university program.
Experience: Experience working and programming various Web and Social Media platforms.
Assets
- Motivated by talking to people, solving problems and making their day
- Expert communication, listening, interpersonal and presentation skills
- Self-starter, highly motivated and able to work independently with limited supervision
- Dependable, reliable, adaptable, dedicated, committed, and responsible
- Able to set and meet realistic deadlines
- An understanding of the services that HCS offers.
- Experience in working with clients and customers is considered an asset.
- The successful candidate will possess superior organization and multi-tasking capabilities.
Additional Information
- Full-time dates: May through September, 2024
- Schedule: Monday- Friday with some weekend work needed depending on operation needs
- Hourly rate: Starting at $17.00/hour
This role is not flexible with Welcome Week Rep positions.
No vacation requests: May at Mac weekend (TBD), Move-in weekend.