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Housing & Conference Services

Living At McMaster

Communications Assistant Job Description

For questions, please contact hcsjobs@mcmaster.ca.

 

Position Description

Housing & Conference Services is seeking an enthusiastic, eager to learn, and motivated McMaster student for the position of Communications Assistant.

During the summer months, Housing & Conference Services welcomes residence students, conference attendees and hotel guests through their summer hoteling, event operations and engagement activities incoming students. This position will work in a supportive team environment to welcome all inquiries through our digital front-facing communications (Live chat, email, social media) channels in a 24/7 environment.


Accountabilities

Provide support in electronic media technologies (specifically live chat) to connect HCS to students and guests.
  • Greet visitors and answer inquiries via live chat. Escalate non-routine inquires to appropriate personnel.
  • Assist in the research, development and maintenance of communication content.
  • Compile data detailing the use of communication outlets, and provide suggestions for improvements based on observations.
  • Collect, draft and write content utilizing provided templates for communication related activities.
  • Contribute to digital communications projects, including contributing story content for social media, websites and YouTube.
  • Collect, draft and write content utilizing provided templates for communication related activities.
  • Assist in the development of training materials.
  • Run reports and perform standard analyses according to established guidelines.
  • Update and maintain files, correspondence and records according to established guidelines.

Qualifications

Education: Community college diploma or equivalent, or enrolment in relevant university program.

Experience: Experience working and programming various Web and Social Media platforms.


Assets

  • Motivated by talking to people, solving problems and making their day
  • Expert communication, listening, interpersonal and presentation skills
  • Self-starter, highly motivated and able to work independently with limited supervision
  • Dependable, reliable, adaptable, dedicated, committed, and responsible
  • Able to set and meet realistic deadlines
  • An understanding of the services that HCS offers.
  • Experience in working with clients and customers is considered an asset.
  • The successful candidate will possess superior organization and multi-tasking capabilities.

Additional Information

  • Preferred start date – End of April
  • Role will continue until the Friday before classes begin September 2nd, flexibility  extension into part-time beyond that.
  • 37.5 hours week, Tuesday to Saturday or Sunday to Thursday, days or afternoons
  • Hourly rate: $15.46

This role is not flexible with Welcome Week Rep positions.

No vacation requests: May at Mac weekend (TBD), Ride to Conquer Cancer Weekend (June 11), Move-in weekend (August 26-28).