Skip to McMaster Navigation Skip to Site Navigation Skip to main content
McMaster logo

Housing & Conference Services

Living At McMaster

Cleaning, Maintenance & More

Part of Housing & Conference Services, our Residence Facilities Team is responsible for the cleaning and maintenance of our residences buildings. Here are some of the most common ways you’ll interact with our RFT staff.

Information Box Group

Laptop Duotone

Work Orders Work Order Requests

A work order is required for any maintenance related issue in your residence room or building. Our Residence Facilities Team is present Monday through Friday, from 7 am to 3:30 pm, to keep all of our Residence buildings in good repair. This is the team that will be handling the majority of the work orders you submit.

To understand how to complete a work order and to know how work orders are prioritized, follow the link.
Outside of Mary E. Keyes Residence

Heating and Cooling Heating and Cooling Information

We strive to keep you comfortable in residence, and when we face unseasonable weather temperatures there are a few things you should know in order to stay cool or warm!

Laundry duotone

Laundry Laundry FAQs

It’s easy to do your laundry in residence as washers and dryers are located in all residence buildings. Learn how to load your laundry card and safely do laundry at the link below.

Wire laundry basket

Bed Bugs What to do about bed bugs

With increased international travel and reduced use of pesticides, North America is experiencing an increase of bedbug occurrences. Found in fine hotels, hostels and college and university residences, bedbug infestations are becoming a common occurrence. Read on for what you should do if you think there are bedbugs in your space.

Residence Room duotone

Damages and Room Inventory Room Condition form

When you first arrive in residence, you will be asked to complete a room condition form by Friday, September 23. You can do so by logging into the Student Residence Portal. This gives you the opportunity to note any damages or missing items in your room, so that we don’t charge you for them at move-out.