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Housing & Conference Services

Living At McMaster

Residence COVID-19 Updates

Residence Community Updates - MARCH 26, 2020

Residence Community UPDATE – MARCH 23

It is incredibly important to continue social distancing. A no-guest policy remains in place. In-person programs and events are suspended but our staff are still available for one-on-one conversations.

What is Social Distancing?

This means making changes in your everyday routines in order to minimize close contact with others, including:

  • keeping a distance of at least 2 arms lengths (approximately 2 metres) from others, as much as possible
  • avoiding crowded places and non-essential gatherings
  • avoiding common greetings, such as handshakes
  • limiting contact with people at higher risk (e.g. older adults and those in poor health)

Common Area Closures

Some areas in residence have been closed to discourage large gatherings and promote social distancing. These include many games and study rooms, large activity rooms (Wallingford Team Room, PGCLL Great Room, etc.) and approximately half of all kitchens / common rooms in residence. If your floor’s kitchen is unavailable, the next floor up or down will still be open for use.

Please be responsible and practice social distancing to maintain everyone’s wellbeing in residence and to help flatten the curve.

Support for Residence Internet

If you are having issues with residence internet, please visit for information. For direct support requests, please email at with your name, your issue, and a telephone number.

Information Box Group

For Students Who Have Already Left Residence

Residence and Meal Plan Fee Refunds

We are committed to providing financial consideration for your shortened stay in residence if you fully and properly checked out of residence by Saturday, March 21, 2020 at 4 p.m. Details regarding residences fees and meal plans will follow in the coming days.

How to Return Your Keys By Mail

Students who have already moved out of residence but have not returned their keys are required to return them and follow the move-out steps here before March 21 at 4:00 p.m.

Keys can be returned by mail via Express Post. Students returning their keys via Express Posts are asked to send an email to to inform them that your keys are on their way. Make sure to include the Express Post tracking number in your email. Please send them to the following address:

Attention: Housing & Conference Services
North Quad Service Centre
Commons 101
1280 Main St. W
Hamilton, ON
L8S 4K1

All keys must be received by April 30, 2020. If your complete set keys are not received before the April 30 deadline, lock changes will be arranged and charges will be applied to your account.

International Students & Exceptional Circumstances

How to Move-Out of Residence

  1. Please remove all items from your residence room, empty and clean your Coldex Fridge. Make sure to leave your Coldex Fridge plugged in. (Don’t worry! We’ll take care of that.)
  2. Take out all garbage from your room and put it in the garbage room.
  3. Check that everything that came with your room is left (recycling bin, garbage bin, etc.).
  4. Heating units with speed settings should be turned off.
  5. Close Windows and Blinds.
  6. Turn off lights.
  7. LOCK your room / apartment / suite door behind you.
  8. Check your residence mailbox before you return your keys. Any mail left in mailboxes after a student’s move out date will be returned to sender.
  9. Return your room / apartment / suite key(s), access card and mailbox key to your designated Service Centre — the lobbies of either Mary E. Keyes Residence Building or Commons Building — to complete the check-out process.

Parking lots are open, no payment is required to exit.

What happens if I check-out of residence, but then can’t get home?

If your travel situation changes and you can’t leave Canada, you will be able to return to residence until alternative arrangements can be made.

What resources are available to me?

The International Student Services (ISS) provides a number of services to international students. Although the Student Success Centre will be moving to provide supports for students remotely instead of in-person they are still available to connect and support you.

To connect with someone in International Student Services please email

Frequently Asked Questions

Providing a safe residence experience has always been Housing and Conference Services top priority.  Over the past few weeks, we’ve enhanced our standard cleaning processes in residence buildings and are using hospital-grade cleaning products. We’ve added additional hand sanitizer stations in entrances and have shared important preventative health information with our residence students.

We are in constant dialogue with our colleagues across McMaster and with Hamilton Public Health and are actively monitoring the coronavirus (COVID-19) situation as it evolves.

All in-person classes will end at 11 p.m. on Friday, March 13. Students will hear from their instructors by Wednesday, March 18 to find out how the remainder of their courses will be managed and grades assessed so that they can complete their credits within the normal timeframe of the winter term. The remainder of the university will remain open. This includes residence, libraries, research facilities and administrative offices. This also includes food services, although some locations may have adjusted hours.

Students will hear from their instructors by Wednesday, March 18 to find out how the remainder of their courses will be managed and grades assessed so that they can complete their credits within the normal timeframe of the winter term.

Students with Extenuating Circumstances will be able to stay in residence until early May, 2020.

We are committed to providing financial consideration to those who are fully and properly checked out by the 4pm deadline on Saturday, March 21. Updated information on meal and residence fee discounts will be updated shortly.

Food plan balances will carry over / to the following year as they do not expire. The balance of meal plans roll over year-after-year until a student completes their time as a McMaster student. More information to follow.

We currently do not have any information regarding refunds for any fees. Please note that McMaster’s campus remains open and students still have access to many of the facilities. For inquiries on parking transmitter and parking term fees, please contact

If students still have their keys, they are welcome to pick up their mail between now and Saturday, March 21 at 4 p.m. and return their keys to their nearest Service Centre. For students not returning to campus, your mail will be returned to sender.

The best way for you to return your key is either to deliver them in person to your Service Centre or to mail them to us via Express Post. If you are mailing them via Express Post, please let us know to expect your keys by emailing and providing the Express Post tracking number in your email.

Mailed keys should be addressed to:

Attention: Housing & Conference Services
North Quad Service Centre
Commons 1010
1280 Main St. W.
Hamilton, ON
L8S 4K1