Job Description

The Community Support Assistant will manage coverage phone calls, meet with Residence Facilities, and be on-campus overnight. They’ll also conduct building rounds and organize daily programming for Conference and Events guests and external stakeholders.

Accountabilities:

• Deliver interactive activities to participants
• Ensure the physical, mental, and social safety of all guests and report issues to Supervisor
• Update and maintain a variety of correspondences, documents and related information
• Liaise with a variety of internal stakeholders relating to client services
• Conduct rounds of building throughout the day and meet with Residence Facilities or Maintenance teams to discuss building issues.
• Attend all meetings and training sessions required
• Seek out assistance and escalate issues when necessary, based on established departmental guidelines

Qualifications:

Education:

• Full-time student status (full-time undergraduate student is defined as one who is taking courses equivalent to at least twenty-four units between September and April, or is enrolled in a full-time Co-op/outgoing Exchange program)
• Minimum sessional GPA of 6.0 must be achieved

Experience:

• Minimum of 1 semester previous Community Advisor experience (4 months)

Assets:

• Excellent communication skills: listening, written, verbal, facilitation, negotiation, and presentation
• Demonstrated good judgment and problem-solving skills
• Ability to work independently as well as part of a larger team
• Demonstrated leadership skill
• Demonstrated ability to take initiative
• Uses creativity when developing programming for guests

Additional Information:

• Community Support Assistant position is a live-on position
• Shifts may vary
• Typically 35 hours per week split between Community Support Assistant work (4 – 6 hours) and the remainder supporting groups and guests.
• No on-call hours
• Shifts are mostly on days with the occasional evening/weekend shift required