Information Box Group
Service Centres on Campus
North Quad Service Centre (Commons Building)
- Monday to Sunday: Open 24 hours a day
West Quad Service Centre (Mary E. Keyes)
- Sunday to Tuesday: 8:00 a.m to 11 p.m.
- Wednesday to Saturday: 8:00 a.m to 2:30 a.m.
The Service Centres staff can help you with:
- Access room lock-out keys
- Place work orders
- Information about residences and policies
- Campus resources and the Hamilton community
If you have any questions, please send an email to firstname.lastname@example.org.
Need Support? Call Your Community Advisor
Community Advisors (CAs) are here for you. If you need assistance in Residence, call the CA Coverage phones between 9:00 p.m. and 8:00 a.m.
CA Coverage Phone Numbers
Bates/Moulton – 289-921-5668
Mary Keyes/Matthews/Wallingford – 289-921-6876
McKay/Whidden – 289-447-7409
Hedden/Edwards – 289-244-3302
PGCLL – 289-308-7352
Brandon – 289-339-0548
Les Prince/Woodstock – 289-237-3510
Student/Staff Job Opportunities
Please check this page for job opportunities with Housing & Conference Services.
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We strive to keep you comfortable in residence, and when we face unseasonable weather, you may need to adjust the heating and cooling in your residence room.
Visit this page to learn more about:
- Garbage disposal
- Damage-free room decorating
- Doing laundry in residence
- Heating and cooling your room
- Submitting a work order for repairs
- and more!
Our custodial team is here to take care of the cleaning of communal washrooms and common areas. But remember – they don’t do dishes!
It is everyone’s responsibility to tidy up after themselves and ensure the common areas and hallways are clean and comfortable for everyone.
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Food Deliveries to Residence
Students ordering food deliveries from Uber Eats, Skip the Dishes, DoorDash or other services must meet the delivery driver outside of their residence. Drivers are not permitted to enter McMaster residence buildings to deliver food orders.
Please be sure to provide clear instructions for your driver so that they can find your building easily.
The Service Centre is not able to accept food deliveries on behalf of students.
What is my Mailing Address?
Let your friends and family know your proper mailing address to ensure your mail and packages get to you as soon as possible.
Your Name (First and Last)
Residence Building Name, Room Number
Your Quad’s Service Centre (Commons Building or Mary E. Keyes. Find out which Service Centre serves your building here.)
1280 Main Street West
All mail and parcels will be delivered to your Quad’s Service Centre. You will be contacted via email by the Service Centre when your deliveries are ready to be picked up. Please wait until you receive an email before going to the Service Centre to collect your deliveries.
Frequently Asked Questions
Check out some common questions and answers about living in Residence.
McMaster paused its mask mandate as of June 1. If pandemic circumstances, public health advice and government requirements change, McMaster may need to quickly reinstate the mask policy.
Full-sized communal fridges (including freezer) are located in common area kitchens on each floor. Space is limited in these fridges and is available on a first-come-first-serve basis.
Your Service Centre will contact you by email to let you know when a package has arrived. If your item is shipped through Canada Post, there will be a delay between your arrival notification from the shipper and it arriving at the Service Centre for you to pick up. We will contact you when any package arrives.
When it’s time to get your item, please bring your Student ID to the Service Centre to pick it up. Please note, we do not accept packages or items dropped off by family or friends.
If you get locked out of your room, you are able to get a lockout key from the Service Centre. You will be granted three grace lockout keys with no questions asked!
If you find yourself locked out four times, a member of the Residence Life staff will follow-up with you to help create habits to remember your key in the future.
Click here on to find out more about missing, damaged or temporary lock-out keys.
If you have lost an item, check in with the Service Centres or email email@example.com. The Service Centres will attempt to locate the owner of any found items.
All unclaimed items will be sent to the main Campus Lost & Found at Security Services on a weekly basis. You can complete their lost & found report here.
Indoor bike storage is not available at this time. If you are bringing a bike to residence, you can lock it to an outdoor bike rack near your building.
A reminder that bikes cannot be left in any common room, hallway, stairwell, study or other public area because of Fire Code regulations. All personal bikes on campus are the sole responsibility of the owner.
We want you to feel at home in residence and decorating is an important part of that. We just ask that you don’t damage or alter any part of your room by drilling holes, nailing, painting, etc.
We recommend using 3M Command products and sticky tabs as adhesives. Don’t use Scotch tape, duct tape, masking tape or thumbtacks as they damage the paint and you will be responsible for all damages. Need more sticky tabs? The Service Centre has them for whenever you need to hang up a new poster!
A work order is required for any maintenance related issue in your residence room or building. Our Residence Facilities Team is present Monday through Friday, from 7 a.m. to 3:30 p.m., to keep all of our Residence buildings in good repair. This is the team that will be handling the majority of the work orders you submit.
Every building has a different location for garbage, recycling, and in our pilot buildings, organic waste.
Full garbage bags or cans can be emptied in the garbage room on your floor.
The custodial staff will clear these rooms on a regular basis. For Bates and Mary E. Keyes residents, you can dispose of your garbage in the garbage chutes located on your floor. Please take your garbage out regularly and be sure not to plug the chute by stuffing oversized items into it. If you notice a plugged chute, report it to the Service Centre immediately.
When unseasonable weather occurs, you may need to adjust the heating and cooling in your residence room. Different buildings have different systems, so check out the page below to see how your building’s system works.
When you first arrive in residence, you will be asked to complete a room condition form. You can do so by logging into the Student Residence Portal. This gives you the opportunity to note any damages or missing items in your room, so that we don’t charge you for them at move-out.