Part of Housing & Conference Services, our Residence Facilities Team is responsible for the cleaning and maintenance of our residences buildings. Here are some of the most common ways you’ll interact with our RFT staff.
Information Box Group
Every building has a different location for garbage, recycling, and in our pilot buildings, organic waste.
Full garbage bags or cans can be emptied in the garbage room on your floor.
The custodial staff will clear these rooms on a regular basis. For Bates and Mary E. Keyes residents, you can dispose of your garbage in the garbage chutes located on your floor. Please take your garbage out regularly and be sure not to plug the chute by stuffing oversized items into it. If you notice a plugged chute, report it to the Service Centre immediately.
Common Area Cleaning
Our custodial team, who are in our buildings every day from 7 am to 3:30 pm, are here to take care of the cleaning of communal washrooms and common areas. But remember – they don’t do dishes!
It’s everyone’s responsibility to tidy up after themselves and ensure common areas and hallways are clean and comfortable for everyone.
Having a bike is a great way to get around campus and explore Hamilton. We are happy to provide designated bike storage areas in select residences. When you move-in, please ask for a key at your closest Service Centre. Please note, that you can’t leave your bike in any common room hallway, stairwell or other public areas due to Fire Code regulations.
Borrow a Vacuum
Need to tidy up? Give your carpet a clean by borrowing a vacuum for up to an hour! Read on for locations and instructions.
We want you to feel at home in residence and decorating is an important part of that. We just ask that you don’t damage or alter any part of your room by drilling holes, nailing, painting, etc.
We recommend using 3M Command products and sticky tabs as adhesives. Don’t use Scotch tape, duct tape, masking tape or thumbtacks as they damage the paint and you will be responsible for all damages. Need more sticky tabs? The Service Centre has them for whenever you need to hang up a new poster!
A work order is required for any maintenance related issue in your residence room or building. Our Residence Facilities Team is present Monday through Friday, from 7 am to 3:30 pm, to keep all of our Residence buildings in good repair. This is the team that will be handling the majority of the work orders you submit.
To understand how to complete a work order and to know how work orders are prioritized, follow the link.
With increased international travel and reduced use of pesticides, North America is experiencing an increase of bedbug occurrences. Found in fine hotels, hostels and college and university residences, bedbug infestations are becoming a common occurrence. Read on for what you should do if you think there are bedbugs in your space.
When you first arrive in residence, you will be asked to complete a room condition form by September 15th. You can do so by logging into the Student Residence Portal. This gives you the opportunity to note any damages or missing items in your room, so that we don’t charge you for them at move-out.