Skip to McMaster Navigation Skip to Site Navigation Skip to main content
McMaster logo

Housing & Conference Services

Living At McMaster

North & West Quad Service Centres

The Housing and Conference Service Centres are the central communication centres for the Residence Community.  Service is provided 24 hours*/7 Days a week and the two Service Centres are located on the main levels of the Mary E. Keyes Residence and the Commons Building.

West Quad Service Centre (Mary E. Keyes Residence)

Open Daily from 8:00 a.m. – 12:00 a.m.

North Quad Service Centre (Commons Building)

Open 24 Hours a Day, 7 days a week

The Service Centres are staffed by Housing Assistants who are full-time employees of the Housing and Conference Services. They are available at all times to help you:

  • Access room lock-out keys
  • Place work orders
  • Acquire information about residences, and residence policies
  • Learn about the university, campus resources and the Hamilton community
  • And monitor residence building security systems

If you have any questions, please give us a call at 905-525-9140 extension Ext. 27222 (Commons Service Centre) or Ext. 24898 (Keyes Service Centre), visit the Service Centre in person or by e-mail at

Information Box Group

North Quad Service Centre

If you live in Brandon, Hedden, Edwards, Les Prince, McKay, Whidden, Woodstock or PGCLL, you will find the closest Service Centre in the Commons Building.

West Quad Service Centre

If you live in Bates, Mary E. Keyes, Matthews, Moulton or Wallingford, you will find the closest Service Centre in the lobby of Mary E. Keyes Residence.

What is my Mailing Address?

Let your friends and family know your proper mailing address to ensure your mail and packages get to you as soon as possible.

Your Name (First and Last)
Residence Building Name, Room Number
Your Quad’s Service Centre (Commons Building or Mary E. Keyes. Find out which Service Centre serves your building here.)
1280 Main Street West
Hamilton, Ontario
L8S 4M6

All mail and parcels will be delivered to your Quad’s Service Centre. You will be contacted via email by the Service Centre when your deliveries are ready to be picked up. Please wait until you receive an email before going to the Service Centre to collect your deliveries.

Frequently Asked Questions

Where's My Package?

Your Service Centre will contact you by email to let you know when a package has arrived. If your item is shipped through Canada Post, there will be a delay between your arrival notification from the shipper and it arriving at the Service Centre for you to pick up. We will contact you when any package arrives.

When it’s time to get your item, please bring your Student ID to the Service Centre to pick it up. Please note, we do not accept packages or items dropped off by family or friends.

I'm Locked Out. Now What? Everything keys

If you get locked out of your room, you are able to get a lockout key from the Service Centre. You will be granted three grace lockout keys with no questions asked!

If you find yourself locked out four times, a member of the Residence Life staff will follow-up with you to help create habits to remember your key in the future.

Read on to find out more about missing, damaged or temporary lock-out keys.

Lost & Found

If you have lost an item, check in with the Service Centres or email The Service Centres will attempt to locate the owner of any found items.

All unclaimed items will be sent to the main Campus Lost & Found at Security Services on a weekly basis. You can complete their lost & found report here.

Bike Storage

Bikes can be stored in designated storage areas inside your building (only in residences where space is available).  Ask for a key at your Quad Service Centre when you move in.  You can’t leave your bike in any common room, hallway, stairwell, study or other public area because of Fire Code regulations.