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Housing & Conference Services

Living At McMaster

Resident User Guide – 10 Bay Residence

Below, you can find information useful for living at McMaster University’s 10 Bay Residence, and the status of the building’s amenities. This includes hours of operation and contact information.

The information on this page is current as of May 21, 2024.

Service Desk Hours

The service desk at 10 Bay is open from 7:30 a.m. to 10:30 p.m., every day of the week.

Phone: (905) 525-9140 ext. 21229

Reporting Internet Issues

The Internet provider for 10 Bay, Pavlov, can be reached at the locations below:

Moving into 10 Bay

Below you can find answers to key questions about moving into McMaster University’s 10 Bay Residence.

Arriving by car

If you’re arriving by car, you’re instructed to park in the parking lot at your assigned time slot. From there, you’ll receive your keys, and be directed to move your car to an appropriate slot in order to best facilitate the move-in process.

Arriving by taxi or transit

If you’re arriving at 10 Bay Residence via transit, taxi or on foot, please proceed to the main lobby to check in at the main service desk. You will be further advised how best to handle your luggage and the move-in process by our staff and move-in team.

As part of your Move-In package, you will receive a letter from Jason Bianchi, 10 Bay’s General Manager, introducing himself and welcoming you to 10 Bay. Attached to this letter is a checklist of your unit’s spaces and appliances to fill out and return to 10 Bay’s service desk within 7 days; this will be used to address issues and arrange repairs/replacement if needed.

Living at 10 Bay

Below you can find answers to key questions that you may have regarding living, working and thriving in McMaster University’s 10 Bay Residence.

If you wish to have a guest visit for longer than consecutive three days (72 hours), please inform your Residence Life Area Coordinator at krbavacj@mcmaster.ca. McMaster University reserves the right to limit the number of guests permitted to stay with you and the duration of visits. The units/services are not designed to accommodate additional people on a regular or longer-term basis.

If a tenant is found to be in breach of these provisions, McMaster University reserves the right to take such action as it deems appropriate in the circumstances, including but not limited to, immediately terminating the residence contract, and evicting the tenant.

Residents are responsible for any guest’s behaviour and any financial consequences of a guest’s actions. Residents must ensure that guests abide by the policies, rules, regulations, and terms contained in the lease agreement.

Any person found in residence who is not a guest of a resident or who cannot give a satisfactory explanation for their presence must be reported immediately to the 10 Bay Service Desk, Residence Life Area Coordinator or to Security Services at 905-525-9140 ext. 24281 or 905-522-4135

Salespersons, canvassers, and agents are not allowed in residence, nor may a business be operated in residence. The Residence Life Area Coordinator or 10 Bay Service Desk should be notified of any such activity immediately.

Bedrooms can be locked individually. Bedroom doors can unlock automatically upon opening from the inside, or stay locked upon closing.

To lock your door:

On the inside of your bedroom door, press the button on the door handle inward. You will hear a “click,” and the button will remain recessed. When the door is closed, the door will be locked.

To unlock your door:

To unlock your door while it is locked, turn the handle from the inside. The button on the handle will release outward. The door will no longer lock when closed. When the button’s indicator is vertical ( | ), the door will unlock upon turning the handle on the inside.

To continue to lock your door:

To have your door lock every time you close it, push the button into the door (it will “click” and remain recessed), and then turn the button clockwise so that the indicator is horizontal (—). The door will no longer unlock when it is opened from the inside.

To disengage this, rotate the button counter-clockwise (so that the indicator is vertical), and then turn the door handle to release the lock.

On the inside of your unit, the there is a button labelled with a 🔒 or padlock icon.

  • Pressing that button once will flash the LED red. The door will be unable to be opened from the outside. The button cannot be pressed unless the door is closed.
  • Pressing the button again, or opening the door from the inside will flash the LED green. The door will no longer lock when closed.

Any modifications to the units are prohibited. This includes:

  • Removing any furniture from the unit. All furniture must be kept the unit
  • Anything mounted on walls, such as televisions, shelving, drywall anchors, etc
  • Anything that modifies electrical wiring or plumbing piping systems, including bidets or other appliances that may require installation, plumbing or electrician services

Residents may be charged for any modifications to their unit. Please feel free to ask the Service Desk if you have any questions.

Residents can pick up a key to their mailbox at the Service Desk on the ground floor.

10 Bay Residence’s address is:

Your Name
#-10 Bay Street South
Hamilton, Ontario, Canada
L8P 0C8

Please label your parcels with your name and room number. For example, (in bold) as Johnny McMaster lives in room 1001:

Johnny McMaster
1001-10 Bay Street South
Hamilton, Ontario, Canada
L8P 0C8

Do not include your room’s letter (ie. 1001A); mail for separate rooms goes to the same box.

Residents at 10 Bay Residence will use their room key to access amenities in the building. During operating hours, press your card against a reader near the door in order to unlock the door.

You can view the hours of operation for different amenities on this page.

If your card does not open doors at expected, please bring this to the attention of the main service desk, or request

Linens for beds are not provided at 10 Bay Residence.

Residents are responsible for the cleanliness of their own units; 10 Bay Residence does not provide a separate cleaning/housekeeping service.

This includes garbage removal; garbage, cardboard and recyclables to the garbage rooms on each floor. In each room, there are bins to separate the above items; if the bins are full, please call the Service Desk so they can arrange a removal.

  • The Student Wellness Centre (SWC) provides a range of counselling options, medical services and wellness education resources to support students in their academic success and positive experience at McMaster. Located in PGCLL 210 — Phone: (905) 525 9140 ext. 27700 — Web site: wellness.mcmaster.ca
  • Sexual Violence Response provides ongoing case management and referral to campus and community services. Located in UH 104 — Phone: (905) 525 9140 ext. 20909 — Web site: svpro.mcmaster.ca
  • Student Accessibility Services (SAS) support students who have a disability or disorder with their academic and disability-related needs. Located in MUSC B107 — Phone: (905) 525 9140 ext. 28652 — Web Site: sas.mcmaster.ca
  • The Student Success Centre (SSC) engages students and alumni in diverse learning opportunities to support their academic, personal and professional growth. Located in GH 110 — Phone: (905) 525 9140 ext. 24254studentsuccess.mcmaster.ca
  • The Graduate Student Office supports students in navigating their graduate studies, including: program selection, funding and awards, and skills and opportunities. Located in GH 212 — Phone: (905) 525 9140 ext. 23679graduate.mcmaster.ca
  • Good2Talk is a free, confidental post-secondary student helpline open 24/7 that provides professional counselling and information and referrals for mental health, addictions and well-being. Phone: 1-866-925-5454https://good2talk.ca/
  • Empower Me is a 24 hour counselling service for graduate students, funded by the GSA insurance plan. Phone: 1-844-741-6389

Tenants are not eligible to claim the full amount of their rent paid on their tax forms. Tenants can claim the specified amount on the form eligible as “Student Residence”. Therefore, the amount that can be claimed for income tax purposes is $25 and not the full amount of residence fees paid. We do not issue a tax receipt for residence fees.

To view your rent paid, please follow the Mosaic path below. This will show you a break-down of all charges and payments. 

  1. Log-in to Mosaic student account 
  2. Click on Account Summary in the financial section 
  3. Click View Detail/Print 

In the event of emergencies

In the event of an emergency, the below questions provide direction as to who to contact, and how.

In the event of a fire or smoke, please pull a fire alarm.

Please proceed down the nearest stairwell.

For security concerns involving the building, please contact building security or the front Service Desk (289) 659-6751).

If you are in danger, or witness someone in danger, please call 911.

In the event of a lockout, please contact the front Service Desk (289) 659-6751).

If the lockout happens after hours, please contact Garda Security in the building lobby. They will verify your identity and help you get back into your room.

Amenity Status

Below, you can find hours of operation and updates to the status of each amenity at 10 Bay.

Fitness Centre

The Fitness Centre is available for use by all residents. Located on the Ground Floor, at the far end of the lobby, this space boasts state-of-the-art equipment, including Peloton bikes. Enjoy views of the bustling city during your workout in this cutting-edge facility.

The serene yoga studio is located on Floor 6 for your relaxation and wellness needs.

Stay updated on this page and 10 Bay’s Instagram page.

Explore 3D tours of the Fitness Centre and Yoga Studio by clicking the links.

Laundry Room

The spacious laundry room is conveniently located on the second floor of 10 Bay.

  • Residents can use their phones to pay for laundry via the Coinamatic CP Mobile app.
  • Residents will soon be able to add value to their laundry cards via SmartLaundry.ca and a machine within the room. Currently this is unavailable, but will be operational soon.

Further updates regarding these spaces will be communicated on this page, 10 Bay’s Instagram page, and resident email.

Arcade Room

Discover endless fun in our Arcade Room! Located on the first floor at the far end of the main lobby it includes pinball machines, a pool table, and more. Come check it out to destress and meet new people!

Further updates regarding these spaces will be communicated on this page, 10 Bay’s Instagram page, and resident email.

Explore a 3D tour of the Arcade Room by clicking the link.

Games Room

The Games Room is located on Floor 20, along with our Table Tennis Room on Floor 8. Grab a friend and enjoy a game of table tennis or foosball with striking views of downtown Hamilton.

Further updates regarding these spaces will be communicated on this page, 10 Bay’s Instagram page, and resident email.

Explore a 3D tour of the Table Tennis room by clicking the link.

Meeting and Work Spaces

The Senator’s Lounge is located on the ground floor of 10 Bay Residence, and is available for general usage or booking. With excellent sunlight and large windows, the Sentor’s Lounge makes a lasting impression. You can find creative spaces on Floor 5, as well as study rooms on Floors 7 and 9. Our study rooms are perfect for getting some quiet work done, or collaborating with your peers.

Further updates regarding these spaces will be communicated on this page, 10 Bay’s Instagram page, and resident email.

Explore a 3D tour of the The Senator’s Lounge by clicking the link.

Theatre Room

Why go to the theatre when we’ve brought the theatre to you? 10 Bay’s Theatre Room is available for use by all residents. Residents can bring laptops, gaming consoles, or any device with HDMI hookups to bring their fun to the big screen. The Theatre Room is located on the second floor, above the service desk.

Further updates regarding these spaces will be communicated on this page, 10 Bay’s Instagram page, and resident email.

Explore a 3D tour of the The Theatre Room by clicking the link.

Music Room

Come jam out in 10 Bay’s Music Room! Located on the second floor, this open spacious room is designed to maximize all your musical endeavors. Whether you’re a beginner, a pro, or just a listener, you’ll definitely find your groove in our Music Room.

Further updates regarding these spaces will be communicated on this page, 10 Bay’s Instagram page, and resident email.

Explore a 3D tour of the The Music Room by clicking the link.

Sky Lounge

The Sky Lounge is located on Floor 30 of the building. With stunning panoramic views of downtown Hamilton and a full kitchen, the Sky Lounge is sure to fulfill your city living dreams. Come up to hang out with friends, have lunch, or simply enjoy the view!

Further updates regarding these spaces will be communicated on this page, 10 Bay’s Instagram page, and resident email.

Explore a 3D tour of the The Sky Lounge by clicking the link.

Rooftop BBQ Area

The Rooftop BBQ Area is  available for use in the warmer months. Our high quality grills are equipped with plenty of counter space for your conveneince. Gather your friends and come on up to Floor 30 to enjoy outdoor cooking and socializing!

Further updates regarding these spaces will be communicated on this page, 10 Bay’s Instagram page, and resident email.

Explore a 3D tour of the The Rooftop Area by clicking the link.

Rooftop Green Space

Our beautiful Rooftop Green Space is the perfect spot to soak up some sun and enjoy the fresh air.

Further updates regarding these spaces will be communicated on this page, 10 Bay’s Instagram page, and resident email.

Explore a 3D tour of the The Rooftop Green Space by clicking the link.