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Archway Mentor Job Description

This application will require you to submit a copy of your resume and cover letter.

For any questions, please contact

Job Summary

As an ambassador of the Student Success Centre, the Archway Mentor will support a community system in an assigned community of first-year students that promotes personal dignity, mutual respect, and consideration for others. Archway Mentors will work to create an excitement about joining the McMaster community while helping students to feel like they belong.  


  • Deliver interactive activities to participants such as but not limited to, leading team building, group development activities, and interactive games.
  • Provide support and guidance to first-year students, easing their transition to University.
  • Ensure the physical, mental, and social safety of all participants. Report issues to Supervisor.
  • Update and maintain a variety of correspondences, documents and related information.
  • Liaise with a variety of internal stakeholders relating to student services.
  • Attend and participate in meetings and training sessions
  • Promote positive school spirit and a sense of community with first year students
  • Seek out assistance and escalate issues when necessary based on established departmental guidelines
  • Assist students in dealing with transitional needs and with the social integration and belonging of students
  • Maintain a strong presence and a high level of visibility and accountability to students and staff within the assigned section.
  • Maintain a high level of confidentiality regarding work-related matters.
  • Manage conflict and resolve community issues by following training and department guidelines.
  • Promote student engagement by coordinating initiatives that establish positive community standards in their community, both virtually, and where possible, in-person.
  • Assist with Student Affairs initiatives and events



  • Full-time student status (full-time undergraduate student is defined as one who is taking courses equivalent to at least 18 units between September and April or is enrolled in a full-time Co-op/outgoing Exchange program) and a minimum sessional (September-December) GPA of 6.0 must be achieved.


  • Previous orientation experience at McMaster (or equivalent experience) considered an asset.
  • Previous student leadership experience (minimum 4 months) is considered an asset.


  • Excellent communication skills: listening, written, verbal, facilitation, negotiation, and presentation.
  • Strong interpersonal skills to effectively support the students within the community
  • Computer skills – proficiency with online conferencing tools (Zoom, Microsoft Teams, etc.).
  • Demonstrated good judgment and problem solving skills.
  • Ability to work independently as well as part of a larger team.
  • Demonstrated leadership skills.
  • Demonstrated management skills in the planning and implementation large-scale events.
  • Working knowledge and/or experience building community within a diverse team of students.

Additional Information

  • The Archway Mentor position needs to come before any/all full-time student leadership roles (i.e. Community Advisor, MSU Spark Team Leader, etc.).
  • This role needs to be familiar with and adhere to University Protocols.
  • In addition to the virtual component of the role, the Archway Mentor position will also support some limited in-person opportunities, including during Welcome Week.
  • Complete all required training sessions including, but not limited to:
    • April Onboarding – April 9th, 2022
    • Online Summer Training – June to August 2021
    • January Revival Training – January 3-9, 2022 (tentative dates, full-term Archway Mentors only)
  • Archway Mentors will be required to attend all synchronous meetings and training throughout the term of their employment (starting June 2021).
    • Synchronous meetings can happen as frequently as weekly with your Supervisor

Department and project description

Student Affairs aims to provide an intellectual and social student community conducive to the pursuit of academic study, personal development, and that meets the changing needs of a diverse student population.

Student Affairs engages students and alumni in diverse learning opportunities that support academic, personal and professional growth.

McMaster Leadership Core Competencies

  • Investing in Relationships
  • Driving Results
  • Communication and Collaboration
  • Taking a Strategic Approach
  • Developing People
  • Championing Change and Innovation 

Archway Curriculum Learning Goals

  • Self-Discovery and Learning
  • Inclusive Excellence
  • Sustainability and Wellness

The Archway Mentor will be responsible for:

  • Supporting students that are members of the first year community at McMaster University
  • Report directly to the Archway Coach while also taking direction from other members of the Student Success Centre.
  • Uphold a community that promotes a safe space for all students’ well-being
  • Deliver and support engaging experiences for students, at both the community and University wide level, based on the direction of the Student Success Centre and the needs of their students
  • Facilitate the delivery of the first-year curriculum through intentional learning opportunities for individual students and communities