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Housing & Conference Services

Living At McMaster

Student & Staff Job Opportunities

Housing and Conference Services supports McMaster’s goal to “inspire personal growth” and aligns with the overriding vision ‘educating for capability’ articulated in McMaster’s strategic document ‘Forward With Integrity’ through creating a distinctive living and learning experience for residence students.

Housing and Conference Services creates an environment which contributes to students’ pursuit of learning and provides critical opportunities for emotional growth, well-being and the development of constructive personal skills and social attitudes.

Student Job Opportunities - Academic Year Positions

Each student leader has a clear and distinct role in contributing to the residence community and must abide by the honour code.

As an ambassador of the Residence Life Office, the CA will develop a community support system in an assigned area that promotes personal dignity, mutual respect, and consideration for others.

The Community Advisor responsibilities include the following:

  • Deliver interactive and engaging activities to participants both in a virtual and in-person environment.
  • Ensure the physical, mental, and social safety of all participants. Report issues to Supervisor.
  • Update and maintain a variety of correspondences, documents and related information.
  • Liaise with a variety of internal stakeholders relating to student services.
  • Conduct rounds of residence buildings throughout coverage shifts.
  • Attend all meetings and training sessions required.
  • Seek out assistance and escalate issues when necessary based on established departmental guidelines.
  • Assist students in dealing with translational needs and with the social integration and belonging of residence students.
  • Maintain a strong presence and a high level of visibility and accountability to students and staff within the assigned section.
  • Maintain a high level of confidentiality regarding residences and work-related matters.
  • Manage conflict and resolve community issues by following training and department guidelines.
  • Promote staff engagement by coordinating initiatives that establish positive community standards in their building (i.e. team socials, staff development activities at meetings, etc.).
  • Assist with Residence Life and Housing & Conference Services initiatives and events.
  • Be familiar with and implement the Sexual Violence Response Protocol.
  • Adhere to Social Media Guidelines and Expectations.
  • Actively monitor student compliance with residence health and safety protocols. Report to Supervisor.

READ THE FULL JOB DESCRIPTION HERE

Want to know what it’s like being a CA? Check out the testimonials below:

 

The Residence Orientation Assistant (ROA) reports directly to the Residence Orientation Planner (ROP). The ROA will also take direction from the Coordinator, Orientation and Assessment and members of the Residence Life Management Team (RLMT).

Specifically, the ROA is responsible to support the development and implementation of an Orientation and Transition Plan for an assigned residence hall(s), in collaboration with their Residence Orientation Representatives (RORs) and Residence Life Staff (RLS). The ROA will support the RORs affiliated with the residence hall(s) they are assigned to. The ROA will address our Educational Priorities and align with the Welcome Week Goals and Guiding Principles.

Throughout the school year, the ROA will liaise with the ROP and the Residence Life Management Team (RLMT) to coordinate residence-wide events and other supports for students living in residence and be responsible for organizing their team of year-long RORs.

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As an ambassador of the Student Affairs Division, the Archway Mentor will support a community system in an assigned community of first-year students that promotes personal dignity, mutual respect, and consideration for others. Archway Mentors will work to create an excitement about joining the McMaster community while helping students to feel like they belong.

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The ROR reports directly to the Residence Orientation Advisor (ROA). The ROR will also take direction from the Residence Orientation Planner (ROP) and the Residence Life Management Team (RLMT).

The ROR is responsible for assisting with the organization and implementation of Welcome Week events for the assigned residence hall, the residence-wide community and at the campus-wide level. During Welcome Week, the ROR is responsible for assisting with the residence move-in process, as determined by the Department of Housing and Conference Services, and for supporting the Welcome Week Planning & Implementation Committee.

In addition, all RORs are required to spend 4-6 hours in their residence community each month beyond Welcome Week. This commitment may include assisting with monthly events organized by the building’s Community Advisors (CA) and Residence Orientation Assistants (ROA).

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The Residence Life Office is hiring Residence Academic Support Assistants to work up to 9 hours per week consulting with first-year students to provide individualized academic support.  The Assistants are part of the Residence Life Team and are expected to address a diverse range of academic issues commonly faced by first-year students, particularly as related to writing and/or mathematics.

Assistants will be expected to work up to 9 hours weekly in the evenings (6 p.m. to 10 p.m.; Sundays to Thursdays) as well as commit up to 2 hours bi-weekly for training and development.

While preference will be given to graduate students, upper-year students with demonstrated tutoring experience will be also be considered.

READ THE FULL JOB DESCRIPTION HERE

With approximately 10,000 visitors joining us on campus each year, Residence Ambassadors play a critical role in the recruitment of students to McMaster. Ambassadors serve as hosts for campus tours as they travel through residence by showing their rooms and speaking candidly about the benefits and advantages of living on campus. Ambassadors also are provided the opportunity to be the ‘face of residence’ on key recruitment days such as Fall Preview and May at Mac.

The Residence Orientation Planner (ROP) coordinates orientation and transition efforts for the first year on-campus student population, to advance the department’s Educational Priorities while aligning with the university’s Welcome Week Goals and Guiding Principles.

The ROP reports to the Coordinator, Orientation & Assessment, but may take direction from the Residence Life Management Team (RLMT) regarding programming. The ROP will also work with the Welcome Week Planning and Implementation Committee (WWPIC) to help plan and support university-wide Orientation programming efforts.

Throughout the school year, the ROP will assist with assessment efforts and other orientation and transition-related activities.

READ THE FULL JOB DESCRIPTION HERE

 

Other Student Job Opportunities

The Community Support Assistant will liaise with the Residence Life Management Team, McMaster Campus Security and Conference & Events Services to coordinate residence-wide events and other supports for students living in residence.

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Housing and Conference Services is responsible for providing a safe, secure and pleasant residence move-out experience for both students and parents. During the month of April, HCS prepares for 3,600 students to move out of residence within a 7 day period. The Residence Move-Out Traffic Assistant will support the implementation of the residence move-out process.

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Residence Facilities is responsible for ensuring a healthy, safe, secure, comfortable, and aesthetically pleasing residential experience. During the summer months, Facilities focuses on providing our summer guests with a positive residential experience, takes the opportunity to enhance the residences with capital renewal initiatives and a comprehensive repair and preventive maintenance programme, and gives all buildings a deep spring cleaning.

The Conference Room Assistant assists with the completion of housekeeping tasks. Work is routine and performed under direct supervision according to established procedures. This role is exclusive to suites used by summer conference guests.

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The Guest Experience Assistant will act as an ambassador of McMaster University Conference & Event Services and liaison between Conference Organizers and all internal operating partners to ensure a high standard of guest service is achieved. This position provides a visible and accessible front line presence in order to anticipate, understand and act upon all client needs.

The Guest Experience Assistant must have excellent interpersonal and communication skills and be willing to commit their efforts to delivering an outstanding experience for all guests at McMaster University. This position requires an individual who is self-motivated, takes initiative, and is capable of functioning both independently and in a team setting. The Guest Experience Assistant is professional, communicates effectively with others, and has a positive attitude. They are organized, detail orientated, and demonstrate creativity and sound problem solving skills.

This role may include the opportunity to cover meal/break periods at both Service Centres, acting as a first point of contact for clients and guests of the University and working closely with multiple campus partners and external suppliers.

 

Working with the System Administrator and Analyst, the successful applicant will provide technical assistance to resolve staff computing problems within the Housing and Conference Services Department. The primary responsibilities are to assist with creating service documentation, providing excellent customer desktop support and resolving IT problems in a timely manner.

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Housing and Conference Services is responsible for providing a safe, secure and pleasant residence experience for 4100 students. H&CS hosts events that support and assist students with their transition into and out of residence. The Residence Event Support Staff will support the implementation of multiple residence initiatives including, but limited to, Residence Move-In and Move-Out.

Perform a variety of routine tasks for events including the set-up and take down of materials, answering basic inquiries and assisting with the overall operation of events. Work is routine and performed under established guidelines.

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Residence Facilities is responsible for ensuring a healthy, safe, secure, comfortable, and aesthetically pleasing residential experience. During the summer months, Facilities focuses on providing our summer guests with a positive residential experience, takes the opportunity to enhance the residences with capital renewal initiatives and a comprehensive repair and preventive maintenance programme, and gives all buildings a deep spring cleaning. Student maintenance helpers will assist full-time trades staff in completing repair/ preventive maintenance work required throughout all residence buildings.

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Residence Admissions is the main point of contact for students applying to live in residence at McMaster, and a busy hub of activity all year round as we work with students, their families and other stakeholders to support a healthy residence community. In addition, this office is responsible for preparing numerous residence policies and publications, as well as conduct the marketing for on-campus living.

Working with the Administrative Assistant and reporting to the Manager, Residence Admissions and Marketing, the successful candidate will assist in supporting students and parents throughout the application process. The Admissions Assistant will work directly with the Administrative Assistant on daily tasks as well as the Residence Admissions team with special projects.

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Housing and Conference Services is responsible for providing a safe, secure and supportive experience to both students and parents as students transition to residence. The ResidenceTransition Planner will be responsible for working on a number of projects that will support student transition including but not limited to; Residence Experience Day, Residence Move-In, residence fire drills, and Welcome Week.

Under close supervision, the Residence Transition Planner will assist with the planning, organization, and implementation of various projects and events for the Department or Faculty. Work is performed in accordance with established guidelines.

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Reporting to the Community Development Coordinator (CDC), the Guest Registration Assistants (GRA) purpose is to assist the Office of Residence Life in identifying and registering guests. The GRA’s will act as an ambassador to the department while interacting with students, staff, and campus partners.

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The Residence Life Project Assistant will work closely with the Residence Life Coordinator and the Managers, Student Leadership & Learning to assist with Residence Life Staff Training, as well as large-scale projects within the office. This position requires an individual who is self-motivated, takes initiative, and is capable of functioning both independently and in a team setting. The Project Assistant is professional, congenial, communicates effectively with others, and has a positive attitude. They are organized, reliable, and thorough, and demonstrate creativity and sound problem solving skills.

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Housing & Conference Services is seeking an enthusiastic, eager to learn, and motivated McMaster student for the position of Marketing & Communications Assistant. Lead by the Coordinator, Strategic Communications, this role provides direct support and assistance in the areas of both print and digital communications.This role will provide support in print and electronic media technologies to promote marketing and communication for a program or department.

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Other Opportunities

Check back for future opportunities with Housing & Conference Services