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Housing & Conference Services

Living At McMaster

HCS Strategic Plan 2016-2021

Housing and Conference Services team has undertaken a collaborative and inclusive process to develop our new Strategic Plan. The following key components inform all the work that we do as a department and guide the trajectory of new initiatives.

Our Renewed Mission, Vision and Values


To be recognized as a world class destination and leading centre for living and learning experiences.



We provide distinctive and progressive student and client experiences which enable our community’s health and well-being, and the pursuit of academic and personal goals in a safe, comfortable, inclusive environment which advances learning and service excellence.


Trust  Respect  Accountability  Integrity Teamwork  Excellence  Service  Learning


Outside of Mary E. Keyes Residence


Generate new revenue growth by maximizing asset utilization, developing strategic partner and business relationships which contribute to the continued fiscal health of our University.

  • Ensure revenue sustainability in a changing marketplace
  • Maximize use of assets to optimize stakeholder value and return on investment
  • Build a distinct, branded community experience which enables differentiation
Move-in Duotone


Deliver distinctive experiences and excellent service while retaining and growing inclusive partnerships which inspire stakeholder satisfaction and engagement through living-learning experience focussed on self-directed, interdisciplinary, experiential, community engaged student learning and success.

  • Accelerate our community’s potential through our services
  • Identify and develop internal and external strategic partnerships
  • Advance student and guest retention, recruitment and affinity


McMaster University Hall


Balance bold innovation, risk management, and evidence-based strategic decision making to ensure focus on evolving community needs and provision of leading-edge programs and services.

  • Deliver flexible and efficient service focussed processes
  • Drive bold innovation to minimize exposure and build our competitive advantage
  • Leverage relevant technology and resources


Members of HCS at President's Awards


Attract, develop, and retain a high-performance team committed to the creation of a positive and inclusive culture in which individuals have the opportunity to achieve personal and team success across complex operating needs.

  • Create an engaging, diverse and integrated culture to achieve individual and team success
  • Attract, develop and retain the best people who enable our continued growth