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Housing & Conference Services

Living At McMaster

HCS Strategic Plan 2016-2021

Housing and Conference Services team has undertaken a collaborative and inclusive process to develop our new Strategic Plan. The following key components inform all the work that we do as a department and guide the trajectory of new initiatives.

Our Renewed Mission, Vision and Values

Vision

To be recognized as a world class destination and leading centre for living and learning experiences.

 

Mission

We provide distinctive and progressive student and client experiences which enable our community’s health and well-being, and the pursuit of academic and personal goals in a safe, comfortable, inclusive environment which advances learning and service excellence.

Values

Trust  Respect  Accountability  Integrity Teamwork  Excellence  Service  Learning  Innovation

OUR NEW STRATEGIC THEMES AND GOALS

ECONOMIC SUSTAINABILITY:

Generate new revenue growth by maximizing asset utilization, developing strategic partner and business relationships which contribute to the continued fiscal health of our University.

  • Ensure revenue sustainability in a changing marketplace
  • Maximize use of assets to optimize stakeholder value and return on investment
  • Build a distinct, branded community experience which enables differentiation

STAKEHOLDER EXPERIENCE

Deliver distinctive experiences and excellent service while retaining and growing inclusive partnerships which inspire stakeholder satisfaction and engagement through living-learning experience focussed on self-directed, interdisciplinary, experiential, community engaged student learning and success.

  • Accelerate our community’s potential through our services
  • Identify and develop internal and external strategic partnerships
  • Advance student and guest retention, recruitment and affinity

 

OPERATIONAL PERFORMANCE

Balance bold innovation, risk management, and evidence-based strategic decision making to ensure focus on evolving community needs and provision of leading-edge programs and services.

  • Deliver flexible and efficient service focussed processes
  • Drive bold innovation to minimize exposure and build our competitive advantage
  • Leverage relevant technology and resources

 

LEADER EMPOWERMENT

Attract, develop, and retain a high-performance team committed to the creation of a positive and inclusive culture in which individuals have the opportunity to achieve personal and team success across complex operating needs.

  • Create an engaging, diverse and integrated culture to achieve individual and team success
  • Attract, develop and retain the best people who enable our continued growth